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Interview New Users


Incentivize your customers to give feedback by offering a reward, such as a discount or gift card, in exchange for their time.  Send them an online survey to save time and money, then offer them a discount code upon completion. Tip: Focus on open-ended questions, e.g. “Why did you decide to upgrade to a paid subscription?” “Which products did you use before switching to our brand” or “What’s important to you in a product?”